1. Information We Collect
When you contact us or request an inspection, we may collect:
Personal and Contact Information
- Full name
- Phone number
- Email address
- Inspection property address
- Preferred inspection date
- Requested inspection services
- Additional information you voluntarily provide
Real Estate Agent Information
If you are working with a real estate agent, we may collect the agent's name, phone number, and other information you provide to coordinate the inspection.
Communication Information
We may maintain records of inquiries, appointment communications, SMS and email preferences, and consent information.
Website Information
Our website and service providers may collect technical information such as IP address, browser type, device information, cookies, and website usage data.
2. How We Use Your Information
We use collected information to:
- Respond to inspection inquiries
- Review and schedule inspection appointments
- Communicate about requested services
- Coordinate inspections with customers and their authorized real estate agents
- Provide inspection-related updates
- Maintain customer and service records
- Send marketing communications when appropriate consent has been obtained
- Improve our website and customer experience
- Protect against fraud and unauthorized activity
- Meet applicable legal and regulatory obligations
3. SMS Messaging and Consent
Tague Home & Property Inspections may send service-related text messages to customers who have opted in to receive them.
These communications may include inspection request follow-ups, scheduling confirmations, appointment reminders, rescheduling updates, and customer support.
We may also send marketing messages to customers who have separately consented to receive promotional communications.
SMS consent is collected through separate, optional consent checkboxes on our website forms.
Consent to receive marketing text messages is not required to purchase services.
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP. Reply HELP for assistance.
SMS Data Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging opt-in data and consent records will not be shared with third parties or affiliates for their own marketing or promotional purposes.
We may share information with service providers that assist in delivering messages or supporting our business operations, subject to appropriate confidentiality and data protection requirements.
4. Information Sharing
We do not sell or rent personal information.
We may share information when reasonably necessary to provide our services, including with:
Customer Relationship Management Providers
We may use GoHighLevel to manage customer inquiries, communications, scheduling-related workflows, and customer records.
Inspection Management Providers
We may use Spectora to manage inspection scheduling, customer and property information, inspection agreements, reports, and related inspection operations.
Communication Providers
We may use third-party email and SMS providers to deliver communications you have requested or consented to receive.
Authorized Real Estate Professionals
When appropriate for your inspection request, we may communicate relevant scheduling or inspection information with real estate agents you identify or authorize.
Legal Requirements
We may disclose information when required by applicable law, legal process, or to protect our legal rights.
We do not share SMS opt-in information with third parties for their independent marketing purposes.
5. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or loss. These safeguards may include access controls, secure service providers, and encrypted communications where supported. However, no electronic storage or internet transmission method can be guaranteed to be completely secure.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and inspection records, resolve disputes, and comply with applicable legal and regulatory requirements.
8. Your Privacy Choices
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws and recordkeeping requirements.
You may also:
- Unsubscribe from marketing emails using the unsubscribe link.
- Opt out of SMS messages by replying STOP.
- Contact us to update your communication preferences.
9. Third-Party Websites
Our website may contain links to external websites or services. We are not responsible for the privacy practices of independently operated third-party websites. We encourage you to review their privacy policies.
10. Children's Privacy
Our website and inspection services are intended for adults. We do not knowingly collect personal information directly from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy as our services, technology, or legal obligations change. The current version will be available on our website with its effective date.
12. Contact Information
If you have questions about this Privacy Policy or how your information is handled, contact:
Tague Home & Property Inspections
Texas Professional Real Estate Inspector License #25477
Phone: (832) 742-6565
Email: dave@tagueinspections.com
Website: www.tagueinspections.com